Contact Us
This page explains how to contact Sweepstakes Casinos, what our editorial team can realistically help with, and where to go instead when your question is about a specific account, a pending coin redemption, or a payment you are waiting on. Reading the second part first usually saves time — we are an independent comparison site covering sweepstakes and social casinos, not an operator, so we cannot access anyone's account or release a redemption.
How to reach the editorial team
The fastest route is the contact form on this page. Write in English, keep it to the point, and include anything that would let us check the claim ourselves — the platform name, the page on laeri.org you are referring to, and the date you saw the information. Messages that name a specific operator and a specific detail get answered first, because they are the ones we can actually verify.
Useful things to include:
- The operator you are asking about, spelled as it appears on their site
- Your state, if the question involves eligibility or availability — availability varies by state and this changes the answer
- A link or screenshot of the promotional terms or official rules you are querying
- Whether you are asking as a player, an operator, or a press or partnership contact
We do not ask for account numbers, passwords, copies of ID documents, or card details, and you should never send them to us. If any message claiming to come from Sweepstakes Casinos asks for those, it did not come from us.
What we can help with — and what we can't
| We can help with | We cannot help with |
|---|---|
| Corrections to anything we have published — offers, terms, state lists, ratings | Releasing, speeding up or cancelling a coin redemption |
| Explaining how the dual-currency sweepstakes model works in general terms | Accessing, unlocking, verifying or closing your account with an operator |
| Questions about our review method and how we rank the platforms listed here | Legal advice on whether a particular site is lawful for you to use |
| Suggestions for platforms to research, including new sweeps casinos | Tax guidance on redeemed prizes |
| Press, media and partnership enquiries | Anything requiring us to act on your behalf with a third party |
For anything in the right-hand column, the operator's own support desk is the only channel that can resolve it. Most sweepstakes platforms run in-app live chat and an email address in their help center, and most publish an escalation or complaints procedure in their terms. Ask for a ticket reference and keep your own copy of the correspondence.
Before you write: the three questions we get most
"My redemption hasn't arrived"
Check the operator's stated redemption minimum first, then confirm your identity verification is complete. Most reputable platforms require government-issued photo ID, sometimes proof of address, and personal details that match the account name before any prize redemption is processed. Sweeps Coins also commonly carry a promotional playthrough requirement before they become redeemable. Processing times differ by operator and by method, and the operator sets them — we have no visibility into your queue.
"Is this site available where I live?"
Sweepstakes casinos are governed largely at state level, so availability varies. Some states restrict or prohibit them, some operators exclude states voluntarily on legal-risk grounds, and the picture shifts as legislation and enforcement change. The operator's official rules and eligible-state list are the authority, and geolocation checks will enforce it at signup. Minimum age is usually 18, though some operators set 21 across the board or in particular states. Check both before you register rather than after.
"Do I have to buy coins?"
No. Legitimate promotional sweepstakes include a no-purchase-necessary method of entry, commonly daily free Sweeps Coins, login rewards, social giveaways or a mail-in request set out in the official rules. Coin package purchases buy Gold Coins for play and typically include bonus Sweeps Coins as a promotional extra. If you think an operator we list is obscuring the free entry route, that is exactly the kind of report we want.
Reporting a problem with a platform we list
We earn commission when readers sign up with some of the platforms on laeri.org. That is how the site is funded, and it does not decide the order anyone appears in or the ratings we publish. It also means complaints about listed operators matter to us: if a platform's practice does not match its published terms, we would rather hear it and reinvestigate.
A report is most useful when it includes the operator, the term or promotion at issue, dates, and what the operator's support said when you raised it with them. We will re-check the operator's published rules against what we have written, correct the page if we got it wrong, and note where the operator's terms themselves are unclear. We cannot arbitrate between you and an operator, and we cannot compel anyone to pay a prize.
The platforms this affects
Contact questions cluster around the platforms we rank highest, so here is what to expect from the leaders and where their terms need reading closely. Ratings below are our own editorial scores, not customer-review averages, and every headline offer is subject to that operator's official rules.
Spinblitz — rated 10.0
Our top-rated listing, and the one readers ask about most, largely because of the scale of its advertised welcome package: 100 Million Gold Coins with the BLITZ JACKPOT. Gold Coins are the play-only currency — they carry no redemption value, so a headline number that large is a measure of play time, not prize potential. The Sweeps Coins side is what governs any prize redemption, and that is where the playthrough requirement and redemption minimum live. Limitation: the size of the Gold Coin figure makes the offer easy to misread, and readers should check the current official rules for the Sweeps Coin element and for their state's eligibility before assuming the headline applies to them.
Lone Star — rated 9.9
Listed here because its welcome offer states both currencies openly — up to 500k GC and 105 free SC — which makes it easier to work out what is actually redeemable before you register. That clarity is the reason it sits second. Limitation: a stated free SC figure still does not mean immediate cash value. Promotional Sweeps Coins normally have to be played through, may carry expiration dates, and cannot be redeemed until identity verification is complete and the operator's minimum threshold is met.
Casino.Click — rated 9.8
Its offer is structured differently again — 150 extra coins and 10 free spins — which is a smaller, spins-led entry rather than a large coin drop. That suits readers who want to sample specific slots rather than bank a big Gold Coin balance, and it generates fewer redemption queries because expectations start lower. Limitation: free spins are usually tied to named titles and to one currency type, and the winnings from them often convert into promotional coins with their own conditions rather than into directly redeemable Sweeps Coins. Read which currency the spins run on before claiming.
The wider list
The other platforms carried on laeri.org — SplashCoins with its 200% welcome offer, Free Spins with 950,000 GC plus SC 75 and 20 free spins on Gorilla Slot, Lucky.me with a 40,000 GC and 40 free SC bundle, Crown Coins at 150%, Crash Duel with 200,000 GC plus 100 free SC, Spree at 25,000 GC, and Mr Goodwin with 125,000 free coins — follow the same pattern: a Gold Coin figure for play, sometimes a Sweeps Coin element for prize eligibility, always governed by that operator's terms and state list.
How the money side works, in short
Taking part costs nothing by default. Coin packages are optional purchases, usually paid by debit card, ACH or bank transfer, and in some cases online payment services where the operator supports them; availability of e-wallets, PayPal and any crypto option is set by the individual platform and changes, so check the cashier rather than trusting a third-party list. Package prices, minimum purchase amounts and any fees are the operator's to set.
Money moves the other way through prize redemption of Sweeps Coins, not through a casino-style withdrawal. Expect a minimum redemption threshold, completed KYC, and a processing window the operator defines — often bank transfer or gift card options depending on the platform. Redemptions may be taxable at federal and state level; keep records and consult official guidance if the amounts are meaningful to you.
What you get to play
The libraries on these platforms are built around slots — low-volatility grinders, high-volatility titles with rarer but larger wins, and progressive jackpot games. Table-style games such as blackjack, roulette and video poker appear on most, and some operators run live dealer rooms. Published RTP figures come from the game providers, apply over very long run lengths, and are not a prediction of any session. Volatility is often the more practical thing to check: it tells you how a bankroll is likely to behave, not how much it will return. Most of these platforms are mobile-first, either through a browser or an app.
Several operators also run adjacent products alongside the casino-style lobby — sportsbook-style prediction games, crash and instant-win titles, bingo or poker rooms, and loyalty programs with tournaments and seasonal promotions. These usually share the same coin balance and the same official rules, but the promotional terms can differ per product, so a playthrough requirement earned in one section may not behave the same way in another.
Eligibility, licensing and your obligations
Sweepstakes casinos operate under promotional sweepstakes law rather than the licensing regimes that cover regulated online casinos, and the two are not equivalent in legal framework, promotional structure or consumer protection. We do not state that any operator is licensed or registered in a given state unless the operator's own documentation says so, and we do not tell readers a site is definitely legal for them — that depends on your state and on rules that change frequently. Check the operator's official rules and terms, and seek your own advice if you are unsure. You are responsible for being of legal age, for playing from an eligible state, and for any tax due on redeemed prizes.
If the issue is your play, not your account
Contact the operator to set deposit or purchase limits, take a cooling-off period, or self-exclude — those tools sit with the platform, not with us. Blocking software can restrict access at device level. In the US, the National Council on Problem Gambling and Gamblers Anonymous both offer free, confidential support. Our responsible gaming guidance sets out the practical steps, and you can also read our terms and conditions for how this site operates.
Who you're writing to
Messages reach our editorial team, led by Caleb Bishop, who is responsible for what gets published and corrected here. Our method is research and verification against operators' published rules, not first-hand play — we do not claim to have tested accounts or redemptions. You can read more about the people and the process on our about page, and see how the same approach applies to our coverage of casinos outside the UK self-exclusion scheme.
We read everything that arrives, and we answer what we can answer usefully. If your question belongs with an operator, we will say so plainly rather than leave you waiting. Send it when you are ready — a short, specific message with a platform name and a date is worth more than a long one.